Last week a lot of popular blogs and news sites announced some great news about Facebook – they are hitting 500 million active users. Instead of copy-pasting and adding some other facts about Facebook privacy, I tried to find why this can be important to me and my blog users.
When it comes to customer support or service topic, one of most interesting topics can be customer service channels and which of them are most efficient. Even hiding the number of users of Facebook, it seems not clever to ignore Facebook, as customer service channel.
Customer service on Facebook, can help you:
- Find what your users or customers wants
- Help to turn unhappy customers to customers for life
- Find the most active or impressed your customers and treat them well
And.. it is completely free..
